Thank you for choosing us for your landscaping and bulk material needs. Because bulk materials (such as soil, mulch, stone, and sand) are loose, natural products that cannot be restocked once handled or exposed to the elements, we adhere to a strict No Refund and No Exchange policy.
1. Final Sale Agreement
All sales of bulk materials are final. Once an order has been placed and payment is processed, the transaction is considered a commitment to purchase.
2. Delivery Terms
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Point of No Return: Once the delivery vehicle has left our facility and is in transit, absolutely no refunds, cancellations, or exchanges will be permitted.
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Site Readiness: It is the customer's responsibility to ensure the drop-off location is clear and accessible.
3. Product Variations
Bulk materials are natural products; therefore, variations in color, texture, and size are to be expected. To ensure the product meets your specific expectations:
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Visit the Nursery: We strongly encourage all customers to stop down to the nursery to see the product in person before placing an order.
4. Customer Support
If you have questions regarding an upcoming delivery, specific material specs, or placement instructions, please contact our team at 920-788-1051.